At True Religion Brand Jeans (truereligionn.us), we want you to be happy with your purchase. This Return & Refund Policy explains how returns, exchanges, and refunds work.
1. Return Window
You may request a return or exchange within 30 days of the delivery date. After 30 days, we are unable to offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, unworn, and unwashed
- In the same condition that you received it
- In its original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
The following items are not eligible for return:
- Final sale or clearance items (as marked on the product page)
- Items marked as non-returnable at checkout
- Gift cards
3. How to Start a Return
To request a return, please contact us at the email below with your order number and reason for the return. We will provide instructions on how and where to send your item back.
Please note: customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
4. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Please note that it may take additional time for your bank or credit card company to reflect the refund on your statement.
- Original shipping charges are non-refundable, except in cases of our error (defective, damaged, or incorrect item).
5. Exchanges
If you would like to exchange an item for a different size or color, please contact us at the email below. Exchanges are subject to product availability. If the item you want is unavailable, we will offer a refund instead.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery with your order number and photos of the item/packaging. We will arrange a replacement, exchange, or full refund at no additional cost to you.
7. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- Check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank, as there is often processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at the email below.
8. Return Shipping
You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
9. Changes to This Policy
We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions about returns, exchanges, or refunds, please contact us at:
Email: [email protected] Website: https://truereligionn.us