Thank you for shopping with True Religion Brand Jeans at truereligionn.us. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- During high-demand periods (sales, holidays), processing may take slightly longer. We will notify you of any significant delays.
2. Shipping Methods and Delivery Times
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 5–8 business days |
| Expedited Shipping | 2–4 business days |
Delivery times are estimates and begin from the date of shipment, not the date of order. Actual delivery times may vary due to carrier delays, weather, customs processing, or other factors outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. We may offer free shipping promotions from time to time, which will be clearly indicated on the Site.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment’s progress.
5. Shipping Destinations
We currently ship within the United States. If you are located outside the US and would like to inquire about shipping options, please contact us before placing an order.
6. Delayed or Lost Packages
- If your tracking information shows no movement for an extended period, or your package appears lost, please contact us at the email below so we can investigate with the carrier.
- We are not responsible for delays caused by the shipping carrier, customs, incorrect address information provided by the customer, or other circumstances beyond our control.
- If a package is confirmed lost by the carrier, we will work with you to arrange a replacement or refund.
7. Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately, as we may be able to correct it before the order ships.
8. Damaged or Missing Items
If your order arrives damaged or is missing items, please contact us within 7 days of delivery with your order number and photos of the damaged product/packaging so we can resolve the issue promptly.
9. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping practices. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions about shipping, please contact us at:
Email: [email protected] Website: https://truereligionn.us